Equipment, Facilities and Infrastrucure
“Welcome to Made2Measure BPO where cutting-edge technology meets exceptional customer support. Our commitment to excellence is underpinned by our state-of-the-art technology infrastructure, designed to deliver seamless and efficient interactions for your business.
At Made2Measure BPO we leverage the latest advancements in communication technology to ensure that every customer interaction is a positive and productive one.
Our equipment and infrastructure design includes the following components:
- Advanced VoIP systems
- Customer Relations Management System
- Cutting-edge encryption and firewall systems
- 24hr support with real time monitoring and systems alert
- Robust power backup systems, including generators and uninterruptible power supply (UPS) units
- Data Centre with dual redundacy and distaster recovery system
Information Systems Security
We understand that data security is paramount. Our infrastructure is fortified with cutting-edge encryption mechanisms, firewall systems, and data redundancy protocols to ensure that sensitive information is safeguarded at all times. We strictly adhere to industry regulations, and our compliance with:
- ISO 9001:2015 (Quality Management System): This certification focuses on quality management and ensuring that your call center’s processes consistently deliver high-quality services.
- ISO/IEC 27001:2013 (Information Security Management System): If your call center handles sensitive customer information, this certification helps ensure data security and compliance with information security standards.
- PCI DSS (Payment Card Industry Data Security Standard): If your call center handles credit card transactions, PCI DSS compliance is essential to protect cardholder data.
- HIPAA (Health Insurance Portability and Accountability Act): If your call center deals with healthcare information, HIPAA compliance is crucial to safeguard patient privacy and security.
- GDPR (General Data Protection Regulation): If you operate in the European Union or handle EU citizens’ data, GDPR compliance ensures proper data protection and privacy practices.
- COPC (Customer Operations Performance Center): COPC certification focuses on performance improvement, operational excellence, and customer satisfaction.
Information Systems Security
We understand that data security is paramount. Our infrastructure is fortified with cutting-edge encryption mechanisms, firewall systems, and data redundancy protocols to ensure that sensitive information is safeguarded at all times. We strictly adhere to industry regulations, and our compliance with:
- ISO 9001:2015 (Quality Management System): This certification focuses on quality management and ensuring that your call center’s processes consistently deliver high-quality services.
- ISO/IEC 27001:2013 (Information Security Management System): If your call center handles sensitive customer information, this certification helps ensure data security and compliance with information security standards.
- PCI DSS (Payment Card Industry Data Security Standard): If your call center handles credit card transactions, PCI DSS compliance is essential to protect cardholder data.
- HIPAA (Health Insurance Portability and Accountability Act): If your call center deals with healthcare information, HIPAA compliance is crucial to safeguard patient privacy and security.
- GDPR (General Data Protection Regulation): If you operate in the European Union or handle EU citizens’ data, GDPR compliance ensures proper data protection and privacy practices.
- COPC (Customer Operations Performance Center): COPC certification focuses on performance improvement, operational excellence, and customer satisfaction.