About Us
Who we are?
In the dynamic world of business process outsourcing, Made2Measure BPO stands out as a strategic partner that has continually evolved to exceed expectations. With a commitment to transparency, seamless transition, and, above all, amplified return on investment, we have earned our position as a trusted industry leader.
At Made2Measure BPO, our unwavering focus is on delivering flexibility, precision, and unparalleled service to our esteemed partners and their valued clients. From our state-of-the-art offices in the vibrant city of Johannesburg, South Africa, we offer a bespoke, world-class experience that epitomizes excellence.
Our secret lies in curating the perfect blend of skilled agents, continuous innovation, streamlined processes, advanced analytics, and strategic locations. By leveraging these powerful elements, we empower our clients to provide their customers with enriched experiences that transcend boundaries.
Why South Africa?
South Africa voted 2021’s and 2022’s
*Most Favored Offshore CX Delivery Location*
15 reasons why companies choose
Made2Measure BPO in South Africa
Made2Measure BPO in South Africa
When you choose us to hire your offshore staff, they operate from our esteemed, cutting-edge facilities in South Africa. Within our world-class premises, we provide state-of-the-art equipment, ample desk space, and relaxing chill-out lounges to ensure heightened focus and productivity. Experience the pinnacle of professionalism and create a thriving offshore team with us.
We leverage the latest technologies, including advanced call centre software, CRM systems, and data analytics tools, to optimize your operations, improve efficiency, and gain valuable insights into customer behavior.
Made2Measure BPO is your partner of choice for outsourced BPO services, and our high employee retention is a testament to our excellence. We invest in our team’s growth, providing a nurturing environment that values their contributions. Our competitive benefits, recognition programs, and supportive culture foster lasting loyalty, ensuring continuity and expertise in your outsourced services. Partner with us to tap into a dedicated and experienced workforce that drives your business forward.
By outsourcing your BPO and call centre requirements to us, you can reduce operational costs significantly. Our efficient processes and economies of scale enable us to deliver high-quality services at competitive rates, helping you optimize your budget.
We understand that every company has unique requirements. Our solutions are highly customizable to suit your specific needs. Whether it’s adjusting call volumes, implementing specialized scripts, or tailoring reporting metrics, we adapt our services to align with your company’s business goals and objectives.
Our BPO and call centre solutions are designed to exceed customer expectations, providing personalized assistance and resolving queries promptly. Trust us to be the voice of your company. Our highly skilled and trained customer support team is equipped to handle a wide range of service-related queries, providing your customers/clients with prompt and accurate assistance. We pride ourselves on delivering exceptional customer experiences, building trust, and ensuring customer loyalty.
In today’s digital age, customers expect seamless interactions across multiple channels. We provide comprehensive multichannel customer engagement solutions, including phone, email, live chat, and social media support, ensuring that your pcustomers/clients can connect with your company conveniently and effortlessly. Our skilled agents are trained to deliver consistent service across all channels, guaranteeing a unified customer experience.
Whether you’re a small company or a large company, our solutions are scalable and adaptable to meet your evolving business needs. We can ramp up resources quickly during peak periods and adjust capacity as required.
Our agents undergo regular training and skill development programs to stay updated on comapny’s industry trends, new technologies, and customer service best practices. This ensures that they possess the knowledge and expertise required to deliver exceptional service on behalf of your company.
We safeguard sensitive customer data with our robust data security measures. We employ industry-leading encryption protocols, secure storage systems, and strict access controls to protect against data breaches and maintain compliance with regulatory requirements.
Our BPO and call centre solutions are designed to exceed customer expectations, providing personalized assistance and resolving queries promptly. Trust us to be the voice of your company. Our highly skilled and trained customer support team is equipped to handle a wide range of service-related queries, providing your customers/clients with prompt and accurate assistance. We pride ourselves on delivering exceptional customer experiences, building trust, and ensuring customer loyalty.
In today’s digital age, customers expect seamless interactions across multiple channels. We provide comprehensive multichannel customer engagement solutions, including phone, email, live chat, and social media support, ensuring that your pcustomers/clients can connect with your company conveniently and effortlessly. Our skilled agents are trained to deliver consistent service across all channels, guaranteeing a unified customer experience.
Whether you’re a small company or a large company, our solutions are scalable and adaptable to meet your evolving business needs. We can ramp up resources quickly during peak periods and adjust capacity as required.
Our agents undergo regular training and skill development programs to stay updated on comapny’s industry trends, new technologies, and customer service best practices. This ensures that they possess the knowledge and expertise required to deliver exceptional service on behalf of your company.
We safeguard sensitive customer data with our robust data security measures. We employ industry-leading encryption protocols, secure storage systems, and strict access controls to protect against data breaches and maintain compliance with regulatory requirements.
Rest assured that our meticulous quality control procedures and constant monitoring are in place to deliver consistently exceptional service standards. We take pride in offering excellence in every interaction you have with us.
We understand the importance of seamless integration with your company’s operations. Our agile approach ensures a smooth transition, allowing us to align our services with your business objectives seamlessly. With Made2Measure BPO as your extended team, you can focus on innovation while we handle the day-to-day support and customer interactions.
We believe in the power of data to optimize your operations continually. Our advanced analytics and reporting tools provide valuable insights into customer behavior, emerging trends, and areas for improvement. With these actionable insights at your disposal, you can make informed decisions to boost efficiency and drive revenue.
When you outsource your call centre and BPO tasks to us, it allows you and your team to focus on strategic initiatives, innovation, and business growth.
A.I Technology is a powerful tool and its has revolutionized how businesses relate with customers, but we believe that at the core of every successful company lies human connection. At Made2Measure we foster authentic relationships with your customers, making them feel valued and understood.